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CRE Marine

The Client

CRE Marine are specialists in underwater connectivity dealing in connectors, penetrators, junction boxes, termination and cables.


The Problem

CRE Marine identified that there was scope for an engagement piece whereby their staff could input on changes or modifications to operations. They sought a solution that would allow staff to raise tickets, allow management to assign that ticket to an employee and then track the progress of that ticket through to completion.


What We Did

Intellicore built a bespoke solution that gives each employee a unique login. Once logged in the user can raise a ticket and submit it through the portal. Management are notified of the ticket and can then review it and assign an employee to it. The employee may then go away and undertake research, produce notes, diagrams etc and can save them against the ticket record for all to see. The solution tracks the progress of the ticket to completion and catalogues it. One interesting feature is the dynamic file tree with folder issue structure. This allows the user to drag and drop documents increasing the user experience and efficiency.